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Privacy Policy

We collect only what we need to run your account, process your Touch 'n Go eWallet, Boost and GrabPay deposits, and keep the lobby secure.

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PRIVACY QUESTIONS

Contact Us About Your Data

If you have a question about what information we hold, need to update your details, or want to exercise your rights under local privacy law, reach us through any of these channels. Response times depend on the complexity of your request — most account-data queries are handled within a few business days.

Live Chat Open the chat widget in the bottom corner of any page and select Privacy Enquiry from the menu. An agent will ask you to confirm your account email before discussing your data.
Email Support Send your request to the privacy address listed in your account settings. Include your registered email and phone number so we can verify your identity before releasing any information.
Account Settings Log in, tap your profile icon, then Data & Privacy. You can download a copy of your transaction history, change your contact details, or submit a deletion request directly from that page.
DATA PROTECTION

How We Protect Your Privacy

Every piece of personal information you give us is encrypted in transit and stored on servers that require multi-factor access. We run regular security audits, limit internal access to customer data on a need-to-know basis, and log every query so unusual patterns trigger an alert. Payment rails like Touch 'n Go eWallet, Boost and GrabPay handle their own authentication — we never see your wallet PIN or password, only the confirmation that funds cleared.

Encryption Standard

Login credentials, email addresses and transaction records are encrypted using industry-standard protocols. Data moves between your device and our servers over a secure connection — you'll see the padlock in your browser bar.

Cookie Policy

We use session cookies to keep you logged in and functional cookies to remember your language and display settings. No third-party tracking cookies are dropped without your consent in the cookie banner that appears on your first visit.

Account Security

You control your password and two-factor authentication settings from the Security tab. If you notice a login from a device you don't recognise, change your password immediately and contact support to review recent sessions.

Retention Period

Active accounts keep transaction logs for the period required under local financial-record rules. Closed accounts are anonymised after the legal retention window ends, and you can request early deletion where regional law allows it.

Privacy Policy FAQ

We collect your email, phone number, the password you create, and your device IP address. Payment transactions via Touch 'n Go eWallet, Boost or GrabPay add a transaction ID and timestamp — we don't see or store your wallet PIN.

We share transaction data with our payment processor to clear deposits and withdrawals, and with fraud-prevention partners who help us spot unusual activity. We don't sell your data to advertisers or third-party marketers under any circumstance.

Yes — log in, go to Account Settings, then Data & Privacy, and click Download My Data. You'll receive a file with your transaction history, login records and contact details within a few business days.

Active accounts retain transaction logs for the period required by local record-keeping law. Closed accounts are archived during the audit window, then anonymised. You can request early deletion where regional privacy law permits it by contacting support.

We use session cookies to keep you logged in and functional cookies for language and display settings. Third-party tracking cookies require your consent in the banner. You can clear or block cookies in your browser, but some features may stop working.

Log in, tap your profile icon, then Data & Privacy. You can update your email, phone number and password directly. For more complex requests — like correcting a misspelled name or deleting old records — contact support through live chat or email.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.